Terms of Service

1. Agreement to these Terms

These Terms of Service (the “Terms”) are a legally binding agreement between you and Automatinator, operating the Skoowad product (together, “Skoowad”, “we”, “us”, or the “Company”). They govern access to and use of the Skoowad websites, applications, APIs, documentation, trials, paid subscriptions, and related services (collectively, the “Service”), including https://skoowad.io and https://app.skoowad.io.

By creating an account, starting a trial, clicking “I agree”, inviting users, connecting a third-party service, submitting a payment method, or otherwise accessing or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

If you use the Service on behalf of a company, organization, or other legal person (a “Customer”), you represent and warrant that you have authority to bind that Customer. In that case, “you” means the Customer and its Authorized Users. The individual who accepts these Terms remains personally responsible for that representation.

These Terms apply to the Skoowad software-as-a-service product. Separate Automatinator professional-services engagements (for example implementation, automation build, or retainers sold under a proposal) are governed by the applicable proposal and the Automatinator services terms at https://app.skoowad.io/legal/terms, except that any use of the Skoowad platform itself remains subject to these Terms.

2. Definitions

In these Terms:

• Authorized User means an individual you authorize to use the Service under your account, including employees, contractors, admins, and invited guests, up to your plan’s seat limit.
• Customer Content means data, files, text, images, audio, video, credentials, messages, records, prompts, outputs you store, and other material submitted to or processed by the Service by or for you, including content imported from connected third-party services.
• Order means an in-product plan selection, checkout, invoice, or other ordering document that specifies a plan, seats, term, and fees.
• Subscription Term means the trial, monthly, yearly, or other period specified in an Order.
• Third-Party Services means products not owned by us that you choose to connect or use with the Service, including Google Workspace, Google Calendar, Gmail, Microsoft Outlook, Slack, Cal.com, ClickUp, Stripe, and AI model providers.

3. Eligibility and electronic communications

The Service is offered to businesses and professionals. You must be at least 18 years old (or the age of majority in your jurisdiction) and able to form a binding contract. You may not use the Service if you are barred under applicable law, including export, sanctions, or anti-money-laundering rules.

You consent to receive notices, agreements, disclosures, and other communications electronically, including by email and in-product messages. Electronic communications satisfy any legal requirement that such communications be in writing. Keep your email address current.

4. The Service

Skoowad is an operating platform that may include organization and employee workspaces, assignments and AI planning, CRM and sales tools, recruitment and onboarding workflows, hours and scheduling, reporting, integrations, and related features we make available from time to time. Features vary by plan and may change.

We may modify, suspend, or discontinue any part of the Service, including features, APIs, plan entitlements, and integrations, with or without notice, where we consider it reasonably necessary for legal, security, operational, or commercial reasons. We have no obligation to provide any particular feature indefinitely.

We do not warrant that the Service will be uninterrupted, error-free, or available at any particular time. Unless an executed enterprise agreement expressly provides a service level commitment, the Service is provided without an SLA, uptime credit, or guaranteed support response time.

The Service is a general-purpose business tool. It is not a law firm, accounting firm, payroll provider, bank, insurer, medical device, or emergency service. Nothing in the Service is legal, tax, HR, medical, or other professional advice.

5. Accounts, organizations, and administrators

You must provide accurate account information and keep credentials confidential. You are responsible for all activity under your organization, including activity by Authorized Users and by applications you connect. Notify us promptly at support@skoowad.io if you believe an account is compromised.

Organization administrators can add and remove users, change roles, connect integrations, view workspace data, buy and change plans, and bind the Customer. We may treat instructions from an administrator as authorized by you. Disputes among your users about ownership or access are yours to resolve; we may suspend the workspace pending a court order or written instruction from a person we reasonably believe is authorized.

You must ensure Authorized Users comply with these Terms. A breach by an Authorized User is a breach by you. You are the employer or contracting party for your people; Skoowad is not.

Seat limits apply. You may not share a single login to evade seat limits. We may audit usage and bill or restrict access for overages.

6. Customer Content

As between the parties, you retain all rights in Customer Content. You grant us a worldwide, non-exclusive, royalty-free license to host, copy, transmit, display, process, adapt (including for formatting, indexing, backup, and security), and otherwise use Customer Content solely to provide, maintain, secure, and improve the Service, to prevent abuse, and to comply with law.

You represent and warrant that you have all rights, consents, and lawful bases needed to submit Customer Content (including personal data of employees, candidates, customers, and other individuals) and to permit our processing as described in these Terms and the Privacy Policy. You are solely responsible for the accuracy, quality, legality, and appropriateness of Customer Content, and for notices and permissions required by employment, data-protection, recording, and marketing laws.

We do not claim ownership of Customer Content. We may remove or restrict Customer Content that we reasonably believe violates these Terms, third-party rights, or law, or that creates risk to the Service or others.

7. Confidentiality

Each party may receive non-public information of the other that is marked confidential or that a reasonable person would understand to be confidential (“Confidential Information”). Customer Content is your Confidential Information. Our product designs, non-public features, pricing not published on the website, security information, and these Terms’ non-public commercial terms are our Confidential Information.

The receiving party will use Confidential Information only to perform under these Terms and will protect it with at least reasonable care. Disclosure is permitted to personnel and subprocessors who need to know and are bound by confidentiality obligations, or as required by law (with notice where legally permitted).

Confidentiality obligations do not apply to information that is or becomes public through no fault of the receiving party, was independently developed, or was rightfully received from a third party without a duty of confidentiality.

8. Acceptable use

You will not, and will not permit anyone to:

• use the Service in violation of law, including employment, privacy, anti-spam, recording-consent, intellectual-property, export, or sanctions law;
• upload malware, attempt to probe or disrupt the Service, bypass technical limits, or access another customer’s data;
• reverse engineer, scrape, or create a competing product from the Service except to the limited extent such restriction is prohibited by law;
• send unsolicited bulk messages using connected mailboxes except where you have a lawful basis and required consents;
• use the Service to make fully automated decisions with legal or similarly significant effects on individuals (including hiring, firing, promotion, credit, or housing) without meaningful human review;
• submit special-category or highly sensitive data except as needed for a lawful business purpose you control and for which you have a valid legal basis (for example, you must not use the Service as a medical record system);
• misrepresent your identity, impersonate others, or use the Service to harass, exploit minors, or store child sexual abuse material;
• use the Service in high-risk environments where failure could lead to death, personal injury, or severe environmental or property damage;
• resell, white-label, or provide the Service to third parties as a bureau service except under a written partner agreement with us.

We may investigate suspected violations and suspend or terminate access, report to authorities, and preserve evidence.

9. Third-Party Services and integrations

The Service may interoperate with Third-Party Services that you choose to connect. Those products are offered by their providers, not by us. Your use of a Third-Party Service is governed by that provider’s terms and privacy policy. We are not responsible for Third-Party Services, their availability, their acts or omissions, or data they store.

By connecting a Third-Party Service, you authorize us to access, receive, and process data from that service as needed to provide the requested features, and to store tokens and configuration. You must disconnect integrations you no longer want us to use. Revoking access at the provider (for example, Google Account permissions) may also be required.

We do not guarantee that any integration will continue. Providers may change APIs, scopes, or policies. If an integration breaks, your exclusive remedy is to disconnect it or stop using the affected feature.

10. Google API services

If you connect Google accounts (including Gmail, Google Calendar, or Google userinfo), our use of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. Additional detail is in our Privacy Policy.

Google user data is used only to provide and improve user-facing features you enable, such as sending or reading mail you authorize, creating or updating calendar events, and identifying the connected account. We do not sell Google user data. We do not use Google user data to serve ads. We do not allow humans to read Google user data except as permitted by Google’s Limited Use rules (for example, with your consent, for security, to comply with law, or where data is aggregated and no longer associated with an identifiable user).

Google is not a party to these Terms and has no obligation to you in respect of the Service. Google’s own terms continue to apply to your Google account.

11. Artificial intelligence features

Some features use machine-learning models, including models provided by subprocessors, to generate plans, drafts, classifications, suggestions, or other output (“AI Output”). AI Output is probabilistic. It may be inaccurate, incomplete, biased, outdated, or inappropriate. You must independently review AI Output before relying on it or sharing it with others.

You are solely responsible for prompts you submit and for your use of AI Output, including employment, legal, financial, and operational decisions. You will not represent AI Output as human-generated professional advice. To the maximum extent permitted by law, we disclaim all warranties regarding AI Output, and AI Output is provided “as is”.

Prompts and related Customer Content may be sent to model providers solely to generate the requested output and operate the feature, as described in the Privacy Policy. You must not submit data you are not allowed to process with those providers. We do not guarantee that model providers will not use inputs to train their models unless a particular provider contract says otherwise; we will not use Google user data to train generalized AI or ML models.

12. HR, recruitment, contracts, and generated documents

Features relating to hiring, onboarding, hour tracking, performance, CRM, proposals, and document templates are tools for your internal operations. Template contracts, checklists, stage names, and AI drafts are starting points only. They are not a substitute for advice from qualified counsel in the relevant jurisdiction.

You remain solely responsible for: (a) compliance with employment, immigration, working-time, wage, discrimination, works-council, and data-protection laws; (b) the legal sufficiency of any agreement generated, stored, or signed through the Service; (c) obtaining signatures and consents; (d) decisions to hire, reject, promote, discipline, or terminate any person; and (e) notices to candidates and employees.

We are not a party to contracts between you and candidates, employees, or your customers, except where we separately contract with you for Automatinator professional services.

13. Interviews, recordings, and monitoring

If you use interview, evaluation, or recording features, you are solely responsible for providing all legally required notices and obtaining all legally required consents from participants before recording, transcribing, or evaluating them, including two-party consent jurisdictions. You will not use the Service to secretly monitor individuals where prohibited.

You instruct us to process recordings and related evaluation data as Customer Content to provide those features. You will not upload recordings of minors except where you are lawfully permitted and the processing is strictly necessary for your stated purpose.

14. Trials, fees, taxes, and billing

Trials

We may offer a cardless trial for a limited period (currently 14 days, unless an Order says otherwise). Trials are provided as-is, may be modified or withdrawn, and do not create an obligation to continue any feature. At the end of a trial, access to paid functionality may stop unless you purchase a plan. We may limit trial usage.

Subscriptions and auto-renewal

Paid plans are subscriptions. Unless an Order states otherwise, subscriptions renew automatically for successive terms equal to the expiring term until cancelled. Fees are billed in advance. You authorize us and our payment processor (currently Stripe) to charge your payment method for all fees, taxes, and overages due.

Plan names, seat caps, and list prices published on the website are commercial information and may change. The fees that apply are those presented at checkout or in an Order at the time of purchase, and thereafter the then-current fees upon renewal unless we notify you of a change in accordance with these Terms.

Cancellation, refunds, and no chargebacks of undisputed sums

You may cancel auto-renewal before the next billing date through the billing settings or by contacting support@skoowad.io. Cancellation takes effect at the end of the then-current Subscription Term unless we agree otherwise. Fees are non-refundable except where required by mandatory law or where we terminate the Service for convenience without cause and a prepaid unused period remains.

If you are a consumer under applicable law, mandatory withdrawal or refund rights (if any) are not excluded. For business customers, digital services are supplied from the moment access is granted, and you agree that performance begins immediately.

You will not initiate a chargeback or payment dispute for undisputed fees. Doing so after receiving the Service is a material breach. We may recover fees, processor costs, and reasonable collection costs.

Taxes and failed payments

Fees are exclusive of taxes. You are responsible for VAT, sales, use, withholding, and similar taxes, except taxes on our net income. If a payment fails, we may retry, suspend access after any grace period we choose to offer, and accelerate amounts due.

Enterprise plans are scoped in a separate consultation or Order. Loss of billing access does not itself delete Customer Content, but we may disable the Service until amounts are paid.

15. Beta and preview features

We may label features as beta, preview, experimental, or similar. Those features are provided solely for evaluation, may be unstable or withdrawn at any time, and are excluded from any warranty or indemnity. Do not rely on them for production-critical processes.

16. Intellectual property and feedback

We and our licensors own the Service, including software, UI, documentation, trademarks (including Skoowad and Automatinator), and all improvements. Except for the limited license below, no rights are granted by implication.

We grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Service during the Subscription Term solely for your internal business operations, in accordance with these Terms and your plan entitlements.

If you provide feedback, ideas, or suggestions, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use them without restriction or compensation. Feedback is not confidential.

You will not remove proprietary notices. You will not use our marks except with prior written consent, except that you may factually state that you use Skoowad.

17. Changes to the Service and to these Terms

We may update these Terms from time to time. The “Effective date” at the top of this page shows the current version. For material changes, we will provide notice by email, in-product notice, or by posting on this page, as we reasonably determine. Continued use after the effective date constitutes acceptance. If you do not agree, you must stop using the Service and cancel before the changes apply.

If a change to these Terms materially reduces your rights during a prepaid Subscription Term, you may notify us before the change takes effect and terminate the affected subscription; in that case, we may provide a pro-rata refund of prepaid unused fees for the terminated portion as your sole remedy.

18. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE, AI OUTPUT, DOCUMENTATION, TRIALS, AND ALL RELATED MATERIALS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, ACCURACY, AND UNINTERRUPTED OR ERROR-FREE OPERATION.

We do not warrant that Customer Content will not be lost or corrupted. You are responsible for appropriate backups of data you cannot afford to lose. We do not warrant that the Service will meet your legal or compliance obligations.

Some jurisdictions do not allow the exclusion of certain warranties. In that case, the exclusion applies to the maximum extent permitted, and any required warranty is limited to the shortest period and smallest scope permitted by law.

19. Indemnification

Your indemnity

You will defend, indemnify, and hold harmless the Company and its officers, directors, employees, contractors, and affiliates from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) Customer Content; (b) your or your Authorized Users’ use of the Service; (c) your Third-Party Services and the credentials you connect; (d) your employment, recruitment, contracting, or customer relationships; (e) recordings or monitoring you enable; (f) your AI prompts and your use of AI Output; (g) your breach of these Terms or law; and (h) any claim that Customer Content infringes or misuses a third party’s rights.

Limited intellectual-property indemnity from us

We will defend you against a third-party claim that the unmodified Service, as provided by us, directly infringes a copyright or a patent, and we will pay damages finally awarded (or a settlement we approve) arising from that claim, provided you give us prompt notice, exclusive control of the defense and settlement, and reasonable cooperation.

We have no obligation for claims arising from: Customer Content; combinations with items we did not supply; modifications we did not authorize; Third-Party Services; your continued use after we notify you to stop; use outside these Terms; or free, trial, or beta features.

If such a claim occurs or is likely, we may (at our option) procure the right for you to keep using the Service, modify or replace the Service, or terminate the affected Service and refund prepaid unused fees for the terminated portion. This section states our entire liability, and your exclusive remedy, for intellectual-property infringement claims.

20. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL THE COMPANY OR ITS AFFILIATES, LICENSORS, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, COVER, OR EXEMPLARY DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, DATA, OR ANTICIPATED SAVINGS, OR FOR COST OF SUBSTITUTE SERVICES, BUSINESS INTERRUPTION, OR FAILURE OF THIRD-PARTY SERVICES, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT INCLUDING NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO US FOR THE SERVICE GIVING RISE TO THE CLAIM DURING THE TWELVE (12) MONTHS BEFORE THE EVENT FIRST GIVING RISE TO LIABILITY, OR (B) ONE HUNDRED EUROS (EUR 100) IF YOU HAVE PAID NO FEES IN THAT PERIOD (INCLUDING DURING A TRIAL).

MULTIPLE CLAIMS WILL NOT ENLARGE THIS CAP. THE CAP APPLIES IN THE AGGREGATE TO THE COMPANY AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND SUPPLIERS, NOT PER CLAIMANT OR PER INCIDENT.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under the laws of Finland or other mandatory law, including liability for fraud, fraudulent misrepresentation, willful misconduct, or death or personal injury caused by negligence where such limitation is prohibited. Where a limitation is not fully enforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remaining limitations will continue.

You agree that the fees reflect this allocation of risk, and that we would not provide the Service on the same terms without these limitations. You acknowledge that you are better able to evaluate and insure risks arising from Customer Content, employment decisions, and your own operations than we are.

21. Suspension and termination

You may stop using the Service at any time and cancel a paid subscription as described in the billing section. We may suspend or terminate access immediately if: you materially breach these Terms; fees are unpaid; we reasonably believe continued use creates security, legal, or reputational risk; we are required to do so by law; or we discontinue the Service.

Upon termination, the license ends and you must stop using the Service. Sections that by their nature should survive (including ownership, Customer Content representations, confidentiality, acceptable use, disclaimers, indemnities, limitations of liability, fees owed, and dispute terms) will survive.

22. Data export and deletion

During an active subscription, administrators may export certain Customer Content using available in-product tools. We do not warrant that every data type is exportable in every format.

After termination or expiry, we may delete Customer Content in accordance with our retention practices and the Privacy Policy. We may retain copies in backups for a limited period, and retain data where we have a legal obligation or a legitimate interest (for example, billing records, security logs, or dispute evidence). You should export data before cancellation if you need a copy.

Non-payment or suspension does not itself delete Customer Content, but we may delete it after a reasonable period of inactivity or account closure.

23. Export controls and sanctions

You represent that you are not located in, and will not use the Service in, a country or region subject to comprehensive sanctions, and that you are not a denied or restricted party under EU, UK, UN, or U.S. export or sanctions laws. You will not use the Service for prohibited end uses, including weapons proliferation.

24. Publicity

We may identify you as a customer and use your name and logo in our website, pitch materials, and customer lists. You may opt out by emailing legal@skoowad.io. This does not grant either party any other trademark license.

25. Notices

Notices to you may be sent to the email on your account or posted in the Service. Notices to us must be sent to legal@skoowad.io with a copy to support@skoowad.io. Legal notices are effective when received (or, for email, when sent without bounce, unless the sender knows it failed).

You may request our current postal address for formal service of process at the legal email above. Informal support requests should go to support@skoowad.io.

26. Governing law and disputes

These Terms and any dispute arising out of or relating to them or the Service are governed by the laws of Finland, without regard to conflict-of-law rules and without regard to the United Nations Convention on Contracts for the International Sale of Goods.

The parties will first attempt to resolve disputes informally by contacting legal@skoowad.io. If not resolved within thirty (30) days, either party may bring proceedings exclusively in the courts of Helsinki, Finland, and each party consents to that venue, except that we may seek injunctive or other urgent relief in any court of competent jurisdiction to protect intellectual property, Confidential Information, or the security of the Service.

If you are a consumer, mandatory consumer-protection rules of your country of residence may apply and, where required, you may bring proceedings in your local courts. Nothing in this section deprives you of non-waivable rights.

To the extent permitted by law, claims must be brought in an individual capacity, not as a plaintiff or class member in a class, collective, or representative proceeding, unless such waiver is unenforceable in your jurisdiction.

Any claim arising out of the Service must be filed within one (1) year after the cause of action accrued, or it is permanently barred, except where a longer period is required by mandatory law.

27. Miscellaneous

• Entire agreement. These Terms, the Privacy Policy, and any Order form the entire agreement and supersede prior or contemporaneous agreements on the subject matter. If an executed enterprise agreement conflicts with these Terms, the enterprise agreement controls for the conflicting subject. Website marketing copy is not a contractual specification.
• Order of precedence. Order-specific commercial terms (plan, seats, fees) prevail over these Terms for those commercial details only. These Terms prevail over any customer purchase order or vendor terms unless we sign them.
• Severability. If a provision is unenforceable, it will be modified to the minimum extent necessary, and the rest remains in effect.
• Waiver. A failure to enforce a provision is not a waiver. Waivers must be in writing.
• Assignment. You may not assign these Terms without our prior written consent, except to a successor to all or substantially all of your business that is not a competitor and is not a sanctioned party, provided you give us prompt notice. We may assign these Terms to an affiliate or in connection with a merger, financing, or sale of assets. Any other attempted assignment is void.
• Force majeure. We are not liable for delay or failure caused by events beyond reasonable control, including internet or cloud-provider failures, denial-of-service attacks, labor disputes, pandemics, governmental action, utilities, or natural disasters.
• Independent contractors. The parties are independent contractors. These Terms do not create a partnership, joint venture, or employment relationship.
• No third-party beneficiaries. Except as stated for indemnified persons, these Terms do not confer rights on any third party. Google, Microsoft, Stripe, and other providers are not beneficiaries of these Terms.
• Language. These Terms are in English. Any translation is for convenience only; the English version controls except where mandatory law requires otherwise.
• Government users. If you are a government entity, the Service is commercial computer software. Rights are only those granted to all other customers under these Terms.

28. Contact

Questions about these Terms: legal@skoowad.io
Product support: support@skoowad.io
Privacy: privacy@skoowad.io

Operator: Automatinator, providing the Skoowad product at https://skoowad.io.